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Security and continuity
 

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Security and continuity


 

Zipier's a fun, get it done the right way place! I love working with my passionate and friendly team!

Angela M., Team Leader. Joined 2.8 years ago.

I can honestly say that I love my job. Being a wife and mom of two, this job has been such a big help to me.

Hailey S., Receptionist. Joined 4.5 years ago.

 

Upon entering a Zipier service center, you'll notice the following security measures:

  • Security guards: All Zipier's service centers have a single point of entry and exit manned by 24/7 full-time professional security guards.
  • Employee IDs: Each receptionist must present their photographic employee ID to the security guards.
  • Ban on USB drives: All receptionists aren't allowed to bring USB drives of any kind into the service center.
  • Immediate account closure: When a receptionist ends employment with Zipier, accounts are locked immediately.
  • Daily PC resets: PCs are reset back to their original configuration every time they're restarted (daily).
  • Camera surveillance: Every desk is monitored by two remote cameras: one towards the receptionist's face, the other looking down on the receptionist's desk and seating area.
  • Web site black-listing: Zipier Desktop monitors access to black-listed web sites.
  • Activity monitoring: Keyboard, mouse, telephone, screen shots, foreground applications and web site visits are logged throughout the day by Zipier Desktop.
  • PCs locked: Your receptionists are trained to lock their PC whenever they leave their desk. Zipier Desktop monitors PC locking compliance.
 

Zipier hosts at both Amazon and DigitalOcean. Zipier has many years experience designing, constructing, and operating secure data services.

  • ISO 27001 certified: Zipier's servers are all maintained in ISO 27001 certified hosting centers that have been validated as a Level 1 service provider under the Payment Card Industry (PCI) Data Security Standard (DSS).
  • Dedicated data centers: Zipier has no servers hosted in or anywhere near the service centers. Servers and data are always hosted in dedicated data centers.
  • Military grade perimeter control: Zipier's servers are housed in nondescript facilities, with extensive setback and military grade perimeter control berms as well as other natural boundary protection.
  • Limited physical access: Physical access is strictly controlled both at the perimeter and at building ingress points by professional security guards utilizing video surveillance, state of the art intrusion detection systems, and other electronic means.
  • Two-factor authentication: Authorized employees must pass two-factor authentication no fewer than three times to access data center floors.
  • Visitor escorts: All visitors and contractors are required to present identification and once signed in, are continually escorted by authorized employees.
 
  • PCs: Zipier's standardized on a readily available Windows PC setup. All PCs share the same drivers so they're rapidly installable from the same master image.
  • Installation: Each PC takes only 10 minutes of technician time to install, including:
  • End-to-end installation.
  • Networking.
  • Service packs and updates.
  • Configuration.
  • Desktop software.
  • and headset testing.

Zipier clones each PC with a high speed USB drive, producing an exactly identical install every time.

Additional software for {OrgAbbrevName}'s project can also be installed.

  • Stability: All PCs are reset back to their original configuration every time they're restarted. This eliminates misconfigurations and reduces the chance of lost data as all files are securely stored in the cloud.
  • Power: Zipier has carefully planned UPS and backup generator capacity requirements. Electricity consumption is benchmarked at 51 watts per complete desk.
 
  • Towards {OrgAbbrevName}: Zipier won't enter into discussions with any other party concerning your business, nor will we publish case studies that may enable the identification of {OrgAbbrevName}, without your express permission.

  • From {OrgCoworkerServiceAgentLabelPlural}:

  • All Zipier {OrgCoworkerServiceAgentLabelPlural} sign a non-disclosure agreement that comprehensively protects {OrgAbbrevName}'s confidential information.

  • The HR department personally re-trains all {OrgCoworkerServiceAgentLabelPlural} on their confidentiality obligations every six months.

  • Each signed agreement is digitally archived and available for inspection for security and auditing purposes.

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© 2019 Zipier Ltd. All rights reserved. www.zipier.com/home/About/Security_and_continuity