View the percentage of calls, with 'Spoke to' time, that have been marked as reviewed.
Can I set targets on my projects#
Answer. Set targets on wins and reviews.
DEMO MISSING: Couldn't find
You can currently set two types of targets on each project at Project > Calls out > Settings:
- Wins target: You can define the attributes of a "win" call however you like. Set a target for your agents to achieve a number of "wins" per hour.
- Review target: After calls are made you can decide what percentage of those calls should be reviewed and rated for quality management against a list of critiques.
A full list of the 24 "good", and 35 "bad" critiques can be found at zipier.com/help/.Zipier_Phone_System/Quality_management/Updated: 22 Nov 2016. Keywords: goal, achieve, team, wins, dispositions, percentage, amount.