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Reviewed

View the percentage of calls, with 'Spoke to' time, that have been marked as reviewed.

 

Answer. Set targets on wins and reviews.

DEMO MISSING: Couldn't find person/project.mp4

You can currently set two types of targets on each project at Project > Calls out > Settings:

  1. Wins target: You can define the attributes of a "win" call however you like. Set a target for your agents to achieve a number of "wins" per hour.
  2. Review target: After calls are made you can decide what percentage of those calls should be reviewed and rated for quality management against a list of critiques.

A full list of the 24 "good", and 35 "bad" critiques can be found at zipier.com/help/.Zipier_Phone_System/Quality_management/

Updated: 29 Mar 2018. Keywords: goal, achieve, team, wins, dispositions, percentage, amount.
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© 2018 Zipier Ltd. All rights reserved. www.zipier.com/help/Zipier_Phone_System/Reports/Reviewed/