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5. Making phone calls

                 
 

5. Making phone calls

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Answer. You're welcome to require certain calls to be forwarded. ...more...

Provided the phone system you're using has this capability, you're welcome to require certain calls to be forwarded by your Cloud Co-workers to your internal employees.

Updated: 12 Sep 2016. Keywords: transfer, pass, give, connect.
 
Answer. Zipier encourages you to assign additional tasks to be done while Cloud Co-workers are waiting for work. ...more...

Contact your service center manager to give directions on what you'd like done.

Here's some ideas:

  • Responding to support emails.
  • Finding relevant social media inquiries to respond to.
  • Doing research tasks.
  • Making outbound calls.
  • Researching and documenting answers to common questions.
Updated: 18 Jul 2017. Keywords: background, multitask, additional, jobs, busy, idle.
 
Answer. Zipier recommends that you be the one to write your call script, but we're happy to help. ...more...

You know your product best, but you're welcome to work together with one of Zipier's Sales Trainers, to improve your pitch.

Your call script can be improved over time. Zipier provides free storage in an online editor. You can make continuous ongoing improvements to your call script.

By default, your Cloud Co-workers won't have access to change the master copy but they may feed back suggestions for improvements. Once you make an improvement, your changes will immediately show to your Cloud Co-workers on their next call.

Updated: 10 Oct 2016. Keywords: create, edit, objections.
 
Answer. Zipier provides full technical support for FREE. ...more...

Zipier will get you the best possible configuration for your dialing, including help porting numbers, recommendations on software, and advice on settings.

Updated: 12 Sep 2016. Keywords: assist, improve, tweak.
 
Answer. Zipier's default codec is G.722. ...more...

All calls on Zipier Phone System use standard SIP.

G.722 uses not much bandwidth at 80 kbit/s and great audio.

You can also use G.711's PCMU (U.S.) or PCMA (non U.S.) (same bandwidth at 80 kbit/s and acceptable audio).

You can learn more about the bandwidth requirements of these codecs at 3cx.com/blog/docs/bandwidth-utilised-for-voip

Updated: 27 Sep 2016. Keywords: voice, quality, compression, 729, sound, bandwidth, audio, 711, 722, sip.
 
Answer. Unlimited calls to the U.S., UK, Canada, Australia, Ireland, and most other countries is only 1c per minute — on top. ...more...

Calls to premium numbers or other destinations can be arranged. Speak to your service center manager to arrange custom dialing.

Updated: 18 Jul 2017. Keywords: expensive, phone, 800, toll.
 
Answer. Zipier uses only Plantronics Blackwire premium noise-canceling stereo headsets. ...more...

These are designed for all day comfort and the best possible audio, even in a noisy call center environment.

This headset includes:

  • Best-in-class noise-canceling microphone.
  • Durable and comfortable replaceable ear cushions.
  • On cable mute and volume controls.
  • Reversible for left or right microphone placement.

Learn more at plantronics.com/us/product/blackwire-300?skuId=sku6510060

Updated: 18 Jul 2017. Keywords: clear, mic.
 
Answer. Zipier hosts at both Amazon and DigitalOcean. ...more...

Zipier hosts at both Amazon and DigitalOcean. Zipier has many years experience designing, constructing, and operating secure data services.

  • ISO 27001 certified: Zipier's servers are all maintained in ISO 27001 certified hosting centers that have been validated as a Level 1 service provider under the Payment Card Industry (PCI) Data Security Standard (DSS).
  • Dedicated data centers: Zipier has no servers hosted in or anywhere near the service centers. Servers and data are always hosted in dedicated data centers.
  • Military grade perimeter control: Zipier's servers are housed in nondescript facilities, with extensive setback and military grade perimeter control berms as well as other natural boundary protection.
  • Limited physical access: Physical access is strictly controlled both at the perimeter and at building ingress points by professional security guards utilizing video surveillance, state of the art intrusion detection systems, and other electronic means.
  • Two-factor authentication: Authorized employees must pass two-factor authentication no fewer than three times to access data center floors.
  • Visitor escorts: All visitors and contractors are required to present identification and once signed in, are continually escorted by authorized employees.
Updated: 28 Oct 2016. Keywords: data, security, location.
 
Answer. You can make calls to all the worlds phone numbers (about five billion). ...more...

Here's a list of Zipier Phone System's 1c per min. countries.

Rate English speaking Pop.
1c United States 322M
1c United Kingdom 65M
1c Canada 36M
1c Ireland 5M
Rate Non-English speaking Pop.
1c China 1,374M
1c Germany 81M
1c France 65M
1c Italy 61M
1c Netherlands 17M
1c Sweden 10M
1c Denmark 6M
2,042M
Updated: 28 Oct 2016. Keywords: cities, destinations.
 
Answer. Zipier uses only Plantronics Blackwire premium noise-canceling stereo headsets. ...more...

This headset model is the most effective at blocking background sounds, like the voices of others nearby.

Updated: 12 Sep 2016. Keywords: quiet, volume, microphone.
 
Answer. Your Cloud Co-workers will answer your phone calls in exactly the way your require. ...more...

Answering phone calls the way your require is all part of Zipier's standard training package.

Updated: 12 Sep 2016. Keywords: pick, specify, receive.
 
Answer. Zipier doesn't sell or provide leads. ...more...

Zipier can put you in touch with many providers who do.

As a guide:

  • The market price for targeted U.S. business leads is about 11c each (if you buy a quantity of around 3,500).
  • A single outbound caller will call through around 3,500 leads in a month (depending on the number of call backs).

Zipier maintains a list of Zipier's recommended lead suppliers at docs.google.com/spreadsheets/d/1Yjg_gKNyCXRRr1ogpibXHeGgeAxwDxx3oGswXNS2gwc/edit?usp=sharing

If you've got a lead supplier you can recommend, let Zipier know so it can be added to the list.

Once you've got your leads, you can upload them at Project > Leads > Upload.

Updated: 27 Sep 2016. Keywords: numbers, sell, names, phone, list, upload.

© 2017 Zipier Ltd. All rights reserved. www.zipier.com/help/Zipier_Cloud_Co-workers/5._Making_phone_calls/