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5. Making phone calls

All Payroll Attendance Cloud Co-workers

5. Making phone calls

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Answer. You're welcome to require certain calls to be forwarded.

Provided the phone system you're using has this capability, you're welcome to require certain calls to be forwarded by your Cloud Co-workers to your internal employees.

Updated: 25 Jan 2019. Keywords: transfer, pass, give, connect.
Answer. Zipier encourages you to assign additional tasks to be done while Cloud Co-workers are waiting for work.

Contact your service center manager to give directions on what you'd like done.

Here's some ideas:

  • Responding to support emails.
  • Finding relevant social media inquiries to respond to.
  • Doing research tasks.
  • Making outbound calls.
  • Researching and documenting answers to common questions.
Updated: 27 Dec 2018. Keywords: background, multitask, additional, jobs, busy, idle.
Answer. Zipier recommends that you be the one to write your call script, but we're happy to help.

You know your product best, but you're welcome to work together with one of Zipier's Sales Trainers, to improve your pitch.

Your call script can be improved over time. Zipier provides free storage in an online editor. You can make continuous ongoing improvements to your call script.

By default, your Cloud Co-workers won't have access to change the master copy but they may feed back suggestions for improvements. Once you make an improvement, your changes will immediately show to your Cloud Co-workers on their next call.

Updated: 27 Dec 2018. Keywords: create, edit, objections.
Answer. Zipier provides full technical support for FREE.

Zipier will get you the best possible configuration for your dialing, including help porting numbers, recommendations on software, and advice on settings.

Updated: 27 Dec 2018. Keywords: assist, improve, tweak.
Answer. Unlimited calls to the U.S., UK, Canada, Australia, Ireland, and most other countries is only 1c per minute.

Calls to premium numbers or other destinations can be arranged. Speak to your service center manager to arrange custom dialing.

Updated: 27 Dec 2018. Keywords: expensive, phone, 800, toll.
Answer. Zipier uses only Plantronics Blackwire premium noise-canceling stereo headsets.

These are designed for all day comfort and the best possible audio, even in a noisy call center environment.

This headset includes:

  • Best-in-class noise-canceling microphone.
  • Durable and comfortable replaceable ear cushions.
  • On cable mute and volume controls.
  • Reversible for left or right microphone placement.

Learn more at plantronics.com/us/product/blackwire-300?skuId=sku6510060

Updated: 27 Dec 2018. Keywords: clear, mic.
Answer. You can make calls to all the worlds phone numbers (about five billion).

Here's a list of Zipier Phone System's 1c per min. countries.

Rate English speaking Pop.
1c United States 322M
1c United Kingdom 65M
1c Canada 36M
1c Ireland 5M
Rate Non-English speaking Pop.
1c China 1,374M
1c Germany 81M
1c France 65M
1c Italy 61M
1c Netherlands 17M
1c Sweden 10M
1c Denmark 6M
Updated: 27 Dec 2018. Keywords: cities, destinations.
Answer. Zipier uses only Plantronics Blackwire premium noise-canceling stereo headsets.

This headset model is the most effective at blocking background sounds, like the voices of others nearby.

Updated: 27 Dec 2018. Keywords: quiet, volume, microphone.
Answer. Your Cloud Co-workers will answer your phone calls in exactly the way your require.

Answering phone calls the way your require is all part of Zipier's standard training package.

Updated: 27 Dec 2018. Keywords: pick, specify, receive.
Answer. Yes, Zipier can supply business leads to be called for an additional $1 per hour.

Zipier can supply industry targeted business leads including business name, phone number, and address, to be called by your Cloud Co-workers.

The leads can be targeted by geographic area, e.g. neighborhood, city, state, and country. They can also be targeted by industry.

There's an additional cost of USD $1 per outbound calling hour if you'd like leads supplied by Zipier.

You're also welcome to supply your own leads, or do a mixture of both.

If you require residential leads, you'll need to supply the leads yourself, from your own sources.

Once you've got your leads, you can upload them at Project > Leads > Upload.

Also see Zipier's list of recommended lead suppliers.

Updated: 27 Dec 2018. Keywords: numbers, sell, names, phone, list, upload.
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© 2019 Zipier Ltd. All rights reserved. www.zipier.com/help/Zipier_Cloud_Co-workers/5._Making_phone_calls/