/ 
1 Add click sound timing 2 Add typing sound timing Finished
© 2018 Zipier Ltd. All rights reserved.
PlansPricingLogin
3. Equipment and special requests



All Payroll Attendance Cloud Co-workers
 

3. Equipment and special requests

Collapse all
 
Answer. You're welcome to arrange for your Cloud Co-workers to wear your companies uniform and to use their webcam when talking to your customers.

Talk to your service center manager to make arrangements.

Updated: 13 Dec 2018. Keywords: appearance, logo, colors, video, camera, communicate.
 
Answer. Zipier can work with whatever web-based software you provide.

Zipier can work with whatever Windows or web-based software you provide. If you're starting from scratch, Zipier can even recommend a great setup that's free. Zipier recommends:

  • Assistance - personal assistant, data gathering:
  • Live chat:
  • Outbound - tele-sales, surveys, data verification, appointment setting:
    • Talk to us for Zipier's current recommendations.
  • Inbound - call answering, customer service, order taking, tech support:
    • Talk to us for Zipier's current recommendations.
Updated: 13 Dec 2018. Keywords: program, system, setup, install, download.
 
Answer. PCs are protected by resetting each PC back to it's original configuration every time it's restarted.

Zipier protects it's PCs against viruses and malware by resetting each PC back to it's original configuration every time it's restarted (daily).

In addition, monitoring by Zipier Desktop tracks any visits to black-listed web sites.

Updated: 24 Nov 2018. Keywords: clean, safe, wipe, defend, anti.
 
Answer. Zipier Desktop's screen shot monitoring can be turned off at your request.

For projects that handle sensitive information, you can request that Zipier Desktop's standard screen shot monitoring software be turned off.

Arrange this with your service center manager.

Updated: 24 Nov 2018. Keywords: secret, secure, private.
 
Answer. Longer breaks, Cloud Co-worker counseling, and other options.

Some jobs can be very stressful, resulting in higher than average Cloud Co-worker turnover.

Talk to your service center manager if you feel you'll need a plan to reduce Cloud Co-worker burn out.

Options include:

  • Longer unpaid breaks.
  • Paid breaks.
  • Paid group discussions.
  • Cloud Co-worker counseling.
  • Roaming project leaders to take over stressful calls.
  • Additional Cloud Co-worker incentives.
  • etc.
Updated: 13 Dec 2018. Keywords: anxious, shout, abuse, resign, quit, rest, recover.
 
Answer. All Zipier's service centers have a high speed black and white laser printer installed on the network.

You're welcome to request your Cloud Co-workers be able to print to this printer as part of your work process.

These printers are normally stocked with A4 size paper, but other paper sizes can be arranged.

Zipier participates in full waste paper recycling.

Talk to your service center manager if you require documents to be shredded before recycling.

Color printing isn't available.

Updated: 13 Dec 2018. Keywords: scanner, colour, ink, inkjet.
 
Answer. You're welcome to adopt a 100% paper-free environment for your Cloud Co-worker's work area.

All of Zipier's own internal departments operate on a paper-free basis, so your Cloud Co-workers are already adapted to it.

Updated: 24 Nov 2018. Keywords: green, friendly, carbon, waste, trash, recycle.
 
Answer. Zipier can provide individual lockers or lockable file cabinets.

If your project requires somewhere to lock away valuable equipment or sensitive documents, Zipier can provide individual lockers or lockable file cabinets FREE of charge.

Talk to your service center manager to discuss space requirements and key management.

Updated: 13 Dec 2018. Keywords: protect, secure, protect, ensure.
 
Answer. Each Cloud Co-worker has a large 1080p HD monitor setup.

Zipier ensures that each Cloud Co-worker has a large 1080p HD monitor setup so Cloud Co-workers can work productively. Zipier currently doesn't support a dual monitor setup.

Updated: 13 Dec 2018. Keywords: two, display, big, large, wide.
 
Answer. Try a remote workstation solution like Amazon WorkSpaces.

All Zipier PCs can easily handle the CPU requirements of normal office or call center workloads for Cloud Co-workers, including telephone calls, screen sharing, and general office software.

If your work requires especially powerful PCs for CPU demanding tasks, you may find that Amazon WorkSpaces aws.amazon.com/workspaces could give you an effective way of having your Cloud Co-workers connected to more powerful computers.

Zipier's service centers are connected with high speed, low latency internet connections allowing solutions like Amazon WorkSpaces to be effective.

Talk to your service center manager if you'd like a demo of this kind of solution.

Updated: 13 Dec 2018. Keywords: ram, memory, high, expensive, virtual, host, daas, desktop, rent, citrix, zero, thin, client.
 
Answer. Chrome is set as the default browser on each PC.

Chrome is set as the default browser, but Firefox is also installed. LibreOffice (from OpenOffice) is installed, and each Cloud Co-worker has their own Google Docs and Slack accounts.

Talk to your service center manager if you require additional software.

Updated: 13 Dec 2018. Keywords: software, programs, computer, laptop, tablet, os, mac, linux, windows.
Share this:

Was this article helpful?

Yes No

© 2018 Zipier Ltd. All rights reserved. www.zipier.com/help/Zipier_Cloud_Co-workers/3._Equipment_and_special_requests/