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© 2019 Zipier Ltd. All rights reserved.
1. Getting started

All Payroll Attendance Cloud Co-workers

1. Getting started

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Answer. Full time Cloud Co-workers hired for you, are dedicated to your account.

As an additional service, some Cloud Co-workers may also be cross-trained on other accounts. This allows Zipier to provide extra cover in case unforeseen events arise, e.g. sickness, accident, etc. You'll not be charged for cross-training.

Updated: 13 May 2019. Keywords: shared.
Answer. You'll get FREE access to Zipier Payroll, and Zipier Attendance, which includes timesheets, activity tracking, and shift scheduling.

As a Zipier customer, you automatically get full access to all Zipier's products used to run Zipier's internal operations.

Updated: 13 May 2019. Keywords: software, limited.
Answer. You can have as much or as little involvement in recruitment as you like.

  • You can choose to deal with just your service center manager and have advertising, filtering, shortlisting, and interviewing all done for you.
  • Or, you can directly interview and select your Cloud Co-workers from candidates Zipier presents to you.
  • Or, anything in-between.

Administrative tasks like recruitment, HR, management, and Zipier's standard internal training is done in the background for you -- for FREE.

Updated: 13 May 2019. Keywords: check, recruit, standard, select, review.
Answer. If you have a coupon code you'll get a FREE no obligation trial of Zipier Cloud Co-workers.

A regular free trial coupon code entitles you to a one week FREE trial on the "10 hour" plan -- worth $120.


  • All free trial coupon codes are valid for up to 12 months.
  • Use it for any co-worker service -- including Zipier's Cloud Co-workers.
  • The trial is FREE -- no money will be taken.
  • At the end of your free trial you can decide if you'd like to continue.
  • There's no obligation to continue.
  • Limit of one free trial per customer.
Updated: 13 May 2019. Keywords: coupon, voucher, discount, referral, introduce.
Answer. About 5 Cloud Co-workers per day.

Below is a 4 minute preview of Zipier's process for 1st interviews:


00:00 Next is the IQ test. 00:03 You have 15 minutes to complete 30 questions. 00:07 You'll need to go fast to get a good score. 00:10 Good luck! 00:12 Next is the 60 second typing test. Look at the words in the yellow box, and type them into the box below. The timer starts as soon as you type the first letter and stops after 60 seconds. 

00:26 Go fast! 00:28 Next is the 5 minute reading test. This test stops automatically after 5 minutes. 00:35 Read each paragraph. 00:38 Then choose the best answer to the questions. 00:44 Do your best! 00:46 Next is the 10 minute listening test. This test stops automatically after 10 minutes. 00:53 Listen to each audio clip. 

00:56 Then choose the best answer. 00:59 You can only play each clip once, so listen carefully. 01:04 Next, we'll take your photo, using your webcam. Click Allow for your webcam. 01:11 Then click Take photo. 01:14 Next, we'll record your voice for 60 seconds. 01:19 Read the scenario on the yellow background, it'll also be read to you. 

01:24 Then click Continue. 01:26 Click the blue Make Recording button. 01:30 Click the orange Upload a Clip button. 01:34 Click on Record. 01:38 Click the orange circle button. 01:42 Click Allow for your microphone. You're being recorded so start talking. 01:48 When you reach 60 seconds click the orange stop button. 

01:52 Click the orange play button to check that your microphone worked. 02:03 Click Upload and wait for it to upload. 02:17 Copy the page's address and paste into the box below. 02:34 Next is the problem solving test. Click Open the test. 02:39 Scroll to the bottom and type your name. 02:43 Click Start the interview. 

02:47 Read the instructions on each page, 02:54 then type your answer. 03:04 When you've finished all the questions, copy the webpage address and paste into the box on this page. 03:15 Next, we'll ask some questions about you. 03:19 Fill in all the boxes. 03:22 If you miss any, a message will show you what's missing. 03:26 Next, we'll ask you some questions. Type your answers in complete sentences. If there's a timer in the top right corner, be careful not to run out of time. 

Zipier operates recruitment as follows:

  1. Advertise on the nine most popular local job sites.
  2. Filter applicants with a series of online tests, including:
    • IQ test.
    • Typing test.
    • Listening test.
    • Attention to detail test.
    • Spoken English test with stored voice recordings.
  3. Short-list applicants by hand based on overall test results.
  4. Personal interviews.
  5. Job offer.
  6. Onboarding.
  7. Training.

While recruiting, Zipier typically gets around 150+ applicants per day. From these, 5 would be suitable for hire.

Zipier only hires the best!

Updated: 13 May 2019. Keywords: ramp, increase, recruit, train.
Answer. Zipier's Cloud Co-workers is affordable, simple, scalable, flexible, predictable, and defined.

Zipier's Cloud Co-workers is different from outsourcing in the following ways:

  • Affordable: There's no setup fees, only a simple rate starting at USD $7 per hour.
  • Simple: Regardless of the work, the hourly rate's always the same.
  • Scalable: Start at just 10 hours a week, grow to 1,000s.
  • Flexible: Post-pay weekly by credit card or PayPal. There's no long contracts. Change your order with just one weeks notice.
  • Predictable: The hourly rate is fully inclusive.
  • Defined: Only pay for work done. You'll NOT be charged for recruitment, replacement, admin, or HR.

Unlimited calls to the U.S., UK, Canada, Australia, Ireland, and most other countries are only 1c per minute.

Zipier's fully inclusive rate includes:

  • Credit card or PayPal transaction fees.
  • Recruitment.
  • Management.
  • Team leaders.
  • Vacation pay.
  • Overtime pay.
  • Sick pay.
  • Taxes.
  • Medical coverage.
  • Bonuses.
  • Office costs.
  • Office furniture.
  • Facility security.
  • Electricity.
  • High speed Internet.
  • Air conditioning.
  • Software.
  • Hardware.
  • Headsets.
  • Payroll.
  • And more.
Updated: 13 May 2019. Keywords: improve, bpo, call, center.
Answer. 1 to 4 weeks.

Measured from the time we've validated your payment method (no money will be taken at this time) to the first working day of your service:

  • 1 week for 1-2 Cloud Co-workers.
  • 1-2 weeks for 3-5 Cloud Co-workers.
  • 2-3 weeks for 6+ Cloud Co-workers.

New orders normally start on a Monday.

Your service center manager can give you a more accurate estimate once we understand the details of your order.

Updated: 13 May 2019. Keywords: wait, delay, setup, time, ramp.
Answer. Over 10+ years, since 2009.

Many of Zipier's existing clients have been with Zipier for over 10+ years.

Updated: 13 May 2019. Keywords: exist, years, customers.
Answer. Contact Zipier's FREE support. Mon-Fri, 9 am to 5 pm ET, or Zipier's FREE Cloud Co-workers sales line 1-800-910-4570.

Zipier's service center managers are available to take your call and discuss your questions on:

Zipier's happy to answer your questions and give you an estimate -- obligation FREE.

Updated: 13 May 2019. Keywords: consult, obligation, query, inquiry, understand, wonder.
Answer. Zipier doesn't directly take on pay-per-performance work.

Zipier can deliver on a wide range of services including Cloud Co-workers. Provided that you pay Zipier's fully inclusive rate starting at USD $7 per hour, you can keep all the remaining profits from your pay-per-performance work.

Updated: 13 May 2019. Keywords: sales, commission, cut, result, share, performance.
Answer. Zipier's Cloud Co-workers is an English only service.

Unfortunately Zipier can't do services in multiple or other languages.

Updated: 13 May 2019. Keywords: dialect, speak, say, converse, understand, multilingual, French, German, Italian, Arabic, Chinese, Hindi, Spanish, Portuguese.
Answer. Decide between the plans: 10, 20, and 40 hours a week. Next, contact your service center manager.

Ready to start? Here's what to do next:

  1. Decide between the plans: 10 hours, 20 hours, or 40 hours a week.
    • Want a larger service? Order as many Cloud Co-workers as you like.
  2. Next, get in contact with your service center manager. Not spoken to Zipier yet? Contact us:
  3. Agree on a start date together. Normally a Monday.
  4. You'll get an email with a link asking you to register (no money will be taken at this time).

Once you've registered, hiring and training will begin immediately.

Updated: 13 May 2019. Keywords: begin, commence.
Answer. Graduate, touch typist, fluent English, above average IQ, local, and skilled.

Here's a profile of what Zipier looks for when hiring Cloud Co-workers:

  • Graduate: High school and college graduates which means they're at least 19 years old and have proven their ability to learn.
  • Touch typist: Touch typing speed of 30+ words per minute.
  • Fluent English: Fluency in spoken English and also their listening and reading comprehension.
  • Above average IQ: Above average IQ scores.
  • Local: Lives in neighborhoods close to the main commercial districts of Zipier's service centers.
  • Skilled: Project specific skills based on your requirements.
Updated: 13 May 2019. Keywords: employee, skills, attributes, profile, background.
Answer. Assistance, inbound, and outbound services.

Zipier offers fully managed desk based services, including:


  • Call answering.
  • Customer service.
  • Order taking.
  • Tech support.


  • Tele-sales.
  • Surveys.
  • Data verification.
  • Appointment setting.


  • Live chat.
  • Personal assistant.
  • Social media.
  • Data gathering.

A full list of all the services Zipier offers can be found near the bottom of Zipier's home page at: zipier.com/co-workers#features

If the service you're after isn't on this list, but you're wondering if it's possible, contact us on:

Updated: 13 May 2019. Keywords: jobs, tasks, employ, perform.
Answer. Zipier doesn't offer programming, website design, and similar services.

Zipier specifically doesn't offer these services:

  • Computer programming.
  • Website design or development.
  • IT infrastructure or server management.
  • Animation.
  • 3D modeling.
  • Translation.

But Zipier DOES offer the services below:


  • Call answering.
  • Customer service.
  • Order taking.
  • Tech support.


  • Tele-sales.
  • Surveys.
  • Data verification.
  • Appointment setting.


  • Live chat.
  • Personal assistant.
  • Social media.
  • Data gathering.

A full list of all the services Zipier offers can be found near the bottom of Zipier's home page at: zipier.com/co-workers#features

Updated: 13 May 2019. Keywords: refuse, cant, avoid, wont, decline.
Answer. Using Zipier's Cloud Co-workers allows your internal employees to focus on your core business.

Try Zipier on the 10 or 20 hour plans, or as many 40 hours Cloud Co-workers as you like, while you continue with your internal employees as usual. Within a few weeks you'll see the difference.

By delegating your non-core processes, you and your internal employees will be free to focus on the core competencies of your business. This allows you to take back your entrepreneurial speed and agility, which you might've otherwise had to sacrifice in order to grow and expand.

Also, when you decide to expand, you'll be less constrained by large capital expenditures for people or equipment that take years to amortize. Zipier's Cloud Co-workers will free up the capital required to grow your business at a faster pace.

Updated: 13 May 2019. Keywords: compare, switch, trial, benefit, improve.
Answer. Business growth, 24/7 support, and many others.

Some of the common reasons to use Zipier's Cloud Co-workers includes:

  • Business growth.
  • Moving to 24/7 support.
  • Short-term or seasonal work.
  • After hours, weekend, or holiday cover.
  • Resignation of a key employee.
  • Employee termination or fraud.
  • Not having adequate technical expertise.
  • Simplifying budgets to an hourly rate.
  • Needing to scale a service quickly.
  • Needing to get results quickly.
Updated: 13 May 2019. Keywords: purpose, suggest.
Answer. You'll continue to have full control.

Using Zipier's Cloud Co-workers gives you full control:

  • You'll instantly tap into the expertise and experience of Zipier's technical team.
  • You can directly deal with your Cloud Co-workers, or just deal with your dedicated service center manager.
  • You get access to reports that measure every aspect of your results.

Zipier will take care of all the things you don't enjoy about running a team, so you can focus on the things you do enjoy.

Updated: 13 May 2019. Keywords: influence, determine, direct.
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© 2019 Zipier Ltd. All rights reserved. www.zipier.com/help/Zipier_Cloud_Co-workers/1._Getting_started/