/ 
© 2017 Zipier Ltd. All rights reserved.
Zipier HR DocsCloud Co-workersPhone SystemAttendancePayroll
Zipier Cloud Co-workers

                       
 

Zipier Cloud Co-workers

Expand all  
 
Answer. Full time Cloud Co-workers hired for you, are dedicated to your account. ...more...

As an additional service, some Cloud Co-workers may also be cross-trained on other accounts. This allows Zipier to provide extra cover in case unforeseen events arise, e.g. sickness, accident, etc. You'll not be charged for cross-training.

Updated: 16 Sep 2017. Keywords: shared.
 
Answer. You'll get FREE access to Zipier Payroll, and Zipier Attendance, which includes timesheets, activity tracking, and shift scheduling. ...more...

As a Zipier customer, you automatically get full access to all Zipier's products used to run Zipier's internal operations.

Updated: 10 Oct 2016. Keywords: software, limited.
 
Answer. You can have as much or as little involvement in recruitment as you like. ...more...

  • You can choose to deal with just your service center manager and have advertising, filtering, shortlisting, and interviewing all done for you.
  • Or, you can directly interview and select your Cloud Co-workers from candidates Zipier presents to you.
  • Or, anything in-between.

Administrative tasks like recruitment, HR, management, and Zipier's standard internal training is done in the background for you — for FREE.

Updated: 16 Sep 2017. Keywords: check, recruit, standard, select, review.
 
Answer. If you have a coupon code you'll get a FREE no obligation trial of Zipier Cloud Co-workers. ...more...

A regular free trial coupon code entitles you to a one week FREE trial on the "10 hour" plan — worth \$120.

Have a promo code from a friend? You'll get a two week FREE trial on the "10 hour" plan — worth \$240.

Note:

  • All free trial coupon codes are valid for up to 12 months.
  • Use it for any co-worker service — including Zipier's Cloud Co-workers.
  • The trial is FREE — no money will be taken.
  • At the end of your free trial you can decide if you'd like to continue.
  • There's no obligation to continue.
  • Limit of one free trial per customer.
Updated: 2 Feb 2017. Keywords: coupon, voucher, discount, referal, introduce.
 
Answer. About 5 Cloud Co-workers per day. ...more...

Below is a 4 minute preview of Zipier's process for 1st interviews:

3:44 Zipier operates recruitment as follows:

  1. Advertise on the nine most popular local job sites.
  2. Filter applicants with a series of online tests, including:
    • IQ test.
    • Typing test.
    • Listening test.
    • Attention to detail test.
    • Spoken English test with stored voice recordings.
  3. Short-list applicants by hand based on overall test results.
  4. Personal interviews.
  5. Job offer.
  6. Onboarding.
  7. Training.

While recruiting, Zipier typically gets around 150+ applicants per day. From these, 5 would be suitable for hire.

Zipier only hires the best!

Updated: 29 Sep 2016. Keywords: ramp, increase, recruit, train.
 
Answer. Zipier's Cloud Co-workers is affordable, simple, scalable, flexible, predictable, and defined. ...more...

Zipier's Cloud Co-workers is different from outsourcing in the following ways:

  • Affordable: There's no setup fees, only a simple rate starting at USD \$7 per hour.
  • Simple: Regardless of the work, the hourly rate's always the same.
  • Scalable: Start at just 10 hours a week, grow to 1,000s.
  • Flexible: Post-pay weekly by credit card or PayPal. There's no long contracts. Change your order with just one weeks notice.
  • Predictable: The hourly rate is fully inclusive.
  • Defined: Only pay for work done. You'll NOT be charged for recruitment, replacement, admin, or HR.

Unlimited calls to the U.S., UK, Canada, Australia, Ireland, and most other countries is only 1c per minute — on top.

Zipier's fully inclusive rate includes:

  • Credit card or PayPal transaction fees.
  • Recruitment.
  • Management.
  • Team leaders.
  • Vacation pay.
  • Overtime pay.
  • Sick pay.
  • Taxes.
  • Medical coverage.
  • Bonuses.
  • Office costs.
  • Office furniture.
  • Facility security.
  • Electricity.
  • High speed Internet.
  • Air conditioning.
  • Software.
  • Hardware.
  • Headsets.
  • Payroll.
  • And more.
Updated: 4 Feb 2017. Keywords: improve, bpo, call, center.
 
Answer. 1 to 4 weeks. ...more...

Measured from the time we've validated your payment method (no money will be taken at this time) to the first working day of your service:

  • 1 — 2 Cloud Co-workers: takes 1 week.
  • 3 — 5 Cloud Co-workers: takes 2 weeks.
  • 6+ Cloud Co-workers: takes 2 to 4 weeks.

New orders normally start on a Monday.

Your service center manager can give you a more accurate estimate once we understand the details of your order.

Updated: 28 Aug 2017. Keywords: wait, delay, setup, time, ramp.
 
Answer. Over 8+ years, since 2009. ...more...

Many of Zipier's existing clients have been with Zipier for over 8+ years.

Updated: 2 Feb 2017. Keywords: exist, years, customers.
 
Answer. Contact Zipier's FREE live chat support. Mon-Fri, 9 am to 5 pm PT, or Zipier's FREE Cloud Co-workers sales line 1-800-910-4570. ...more...

Zipier's service center managers are available to take your call and discuss your questions on:

Zipier's happy to answer your questions and give you an estimate — obligation FREE.

Updated: 5 Aug 2017. Keywords: consult, obligation, query, inquiry, understand, wonder.
 
Answer. Zipier doesn't directly take on pay-per-performance work. ...more...

Zipier can deliver on a wide range of services including Cloud Co-workers. Provided that you pay Zipier's fully inclusive rate starting at USD \$7 per hour, you can keep all the remaining profits from your pay-per-performance work.

Updated: 4 Feb 2017. Keywords: sales, commission, cut, result, share, performance.
 
Answer. Zipier's Cloud Co-workers is an English only service. ...more...

Unfortunately Zipier can't do services in multiple or other languages.

Updated: 12 Sep 2016. Keywords: dialect, speak, say, converse, understand, multilingual, french, german, italian, arabic, chinese, hindi, spanish, portuguese.
 
Answer. Decide between the plans: 10, 20, and 40 hours a week. Next, contact your service center manager. ...more...

Ready to start? Here's what to do next:

  1. Decide between the plans: 10 hours, 20 hours, or 40 hours a week.
    • Want a larger service? Order as many Cloud Co-workers as you want.
  2. Next, get in contact with your service center manager. Not spoken to Zipier yet? Contact us:
  3. Agree on a start date together. Normally a Monday.
  4. You'll get an email with a link asking you to register (no money will be taken at this time).

Once you've registered, hiring and training will begin immediately.

Updated: 16 Sep 2017. Keywords: begin, commence.
 
Answer. Graduate, touch typist, fluent English, above average IQ, local, and skilled. ...more...

Here's a profile of what Zipier looks for when hiring Cloud Co-workers:

  • Graduate: High school and college graduates which means they're at least 19 years old and have proven their ability to learn.
  • Touch typist: Touch typing speed of 30+ words per minute.
  • Fluent English: Fluency in spoken English and also their listening and reading comprehension.
  • Above average IQ: Above average IQ scores.
  • Local: Lives in neighborhoods close to the main commercial districts of Zipier's service centers.
  • Skilled: Project specific skills based on your requirements.
Updated: 16 Sep 2017. Keywords: employee, skills, attributes, profile, background.
 
Answer. Assistance, inbound, and outbound services. ...more...

Zipier offers fully managed desk based services, including:

Assistance

  • Personal assistant.
  • Live chat.
  • Social media.
  • Data gathering.

Inbound

  • Call answering.
  • Customer service.
  • Order taking.
  • Tech support.

Outbound

  • Tele-sales.
  • Surveys.
  • Data verification.
  • Appointment setting.

A full list of all the services Zipier offers can be found near the bottom of Zipier's home page at: zipier.com/co-workers#features

If the service you're after isn't on this list, but you're wondering if it's possible, contact us on:

Updated: 5 Aug 2017. Keywords: jobs, tasks, employ, perform.
 
Answer. Zipier doesn't offer programming, website design, and similar services. ...more...

Zipier specifically doesn't offer these services:

  • Computer programming.
  • Website design or development.
  • IT infrastructure or server management.
  • Animation.
  • 3D modeling.
  • Translation.

But Zipier DOES offer the services below:

Assistance

  • Personal assistant.
  • Live chat.
  • Social media.
  • Data gathering.

Inbound

  • Call answering.
  • Customer service.
  • Order taking.
  • Tech support.

Outbound

  • Tele-sales.
  • Surveys.
  • Data verification.
  • Appointment setting.

A full list of all the services Zipier offers can be found near the bottom of Zipier's home page at: zipier.com/co-workers#features

Updated: 29 Aug 2017. Keywords: refuse, cant, avoid, wont, decline.
 
Answer. Using Zipier's Cloud Co-workers allows your internal employees to focus on your core business. ...more...

Try Zipier on the 10 or 20 hour plans, or as many 40 hours Cloud Co-workers as you like, while you continue with your internal employees as usual. Within a few weeks you'll see the difference.

By delegating your non-core processes, you and your internal employees will be free to focus on the core competencies of your business. This allows you to take back your entrepreneurial speed and agility, which you might've otherwise had to sacrifice in order to grow and expand.

Also, when you decide to expand, you'll be less constrained by large capital expenditures for people or equipment that take years to amortize. Zipier's Cloud Co-workers will free up the capital required to grow your business at a faster pace.

Updated: 16 Sep 2017. Keywords: compare, switch, trial, benefit, improve.
 
Answer. Business growth, 24/7 support, and many others. ...more...

Some of the common reasons to use Zipier's Cloud Co-workers includes:

  • Business growth.
  • Moving to 24/7 support.
  • Short-term or seasonal work.
  • After hours, weekend, or holiday cover.
  • Resignation of a key employee.
  • Employee termination or fraud.
  • Not having adequate technical expertise.
  • Simplifying budgets to an hourly rate.
  • Needing to scale a service quickly.
  • Needing to get results quickly.
Updated: 16 Sep 2017. Keywords: purpose, suggest.
 
Answer. You'll continue to have full control. ...more...

Using Zipier's Cloud Co-workers gives you full control:

  • You'll instantly tap into the expertise and experience of Zipier's technical team.
  • You can directly deal with your Cloud Co-workers, or just deal with your dedicated service center manager.
  • You get access to reports that measure every aspect of your results.

Zipier will take care of all the things you don't enjoy about running a team, so you can focus on the things you do enjoy.

Updated: 18 Jul 2017. Keywords: influence, determine, direct.
 
 
Answer. Payments for Zipier Cloud Co-workers are weekly each Monday — paid automatically by credit card or PayPal. ...more...

Payment for the previous week is auto deducted at the beginning of the following week (Monday).

If actual hours were over/under expected hours, you'll see a debit/credit adjustment on your statement.

Updated: 29 Sep 2016. Keywords: payment, send, cash, money.
 
Answer. Zipier's rate starts at only USD \$7 per hour. ...more...

Zipier's fully inclusive rate starts at only USD \$7 per hour. Simple, predictable, and always the same, no matter which co-worker service you choose.

Choose the weekly plan that suits you best:

  • Part-time 10 hrs = \$120 weekly. — USD \$12 hourly
  • Half-time 20 hrs = \$180 weekly. — USD \$9 hourly
  • Full-time 40 hrs = \$280 weekly. — USD \$7 hourly

Get as many people as you like on any plan!

Unlimited calls to the U.S., UK, Canada, Australia, Ireland, and most other countries is only 1c per minute — on top.

Zipier's fully inclusive rate includes:

  • Credit card or PayPal transaction fees.
  • Recruitment.
  • Management.
  • Team leaders.
  • Vacation pay.
  • Overtime pay.
  • Sick pay.
  • Taxes.
  • Medical coverage.
  • Bonuses.
  • Office costs.
  • Office furniture.
  • Facility security.
  • Electricity.
  • High speed Internet.
  • Air conditioning.
  • Software.
  • Hardware.
  • Headsets.
  • Payroll.
  • And more.
Updated: 4 Feb 2017. Keywords: price, cost, fee, charge.
 
Answer. You'll need to setup a credit card or PayPal account to use Zipier Cloud Co-workers. ...more...

In some countries a credit card may be hard to apply for. If you're having trouble getting a credit card, try PayPal. If you pre-fund your PayPal account, you'll find that transactions of any size are possible.

Here is a list of countries that PayPal supports: developer.paypal.com/docs/classic/api/country_codes/

Updated: 18 Jul 2017. Keywords: payment, limit.
 
Answer. Zipier's rock-bottom hourly rates don't give Zipier the option to allow delayed payments.. ...more...

Zipier doesn't accept two weekly or monthly payments for new orders.

Payment for the previous week is auto deducted at the beginning of the following week (Monday).

If actual hours were over/under expected hours, you'll see a debit/credit adjustment on your statement.

Updated: 18 Jul 2017. Keywords: due, invoice, post, pre,.
 
Answer. Service setup (e.g. hiring, etc) can start as soon as you've registered (no money will be taken at this time). ...more...

Aside from this, no other deposits or advance payments are required.

New orders normally start on a Monday.

Updated: 18 Jul 2017. Keywords: delay, transfer, immediate, now, wait, begin.
 
Answer. Zipier does all credit card and PayPal payments in USD. ...more...
  • All pricing for Zipier Cloud Co-workers is done in USD.
  • All credit card and PayPal payments are done in USD.
  • Payments go directly to Zipier's HSBC account in Hong Kong.

If your source currency isn't USD, it'll be converted automatically — based on the days exchange rate.

Updated: 18 Jul 2017. Keywords: money, transfer.
 
Answer. Everything's included! (except unlimited calls, which is 1c per minute to most countries). ...more...

Unlimited calls to the U.S., UK, Canada, Australia, Ireland, and most other countries is only 1c per minute — on top.

Zipier's fully inclusive rate includes:

  • Credit card or PayPal transaction fees.
  • Recruitment.
  • Management.
  • Team leaders.
  • Vacation pay.
  • Overtime pay.
  • Sick pay.
  • Taxes.
  • Medical coverage.
  • Bonuses.
  • Office costs.
  • Office furniture.
  • Facility security.
  • Electricity.
  • High speed Internet.
  • Air conditioning.
  • Software.
  • Hardware.
  • Headsets.
  • Payroll.
  • And more.
Updated: 24 Jun 2017. Keywords: part, inclusive, standard, price, deal.
 
Answer. Start with as little as 10 hours a week. ...more...

Start with as little as just 10 hours a week and grow your service to thousands of Cloud Co-workers. Regardless of size, you'll get the same professional service.

Choose the weekly plan that suits you best:

  • Part-time 10 hrs = \$120 weekly. — USD \$12 hourly
  • Half-time 20 hrs = \$180 weekly. — USD \$9 hourly
  • Full-time 40 hrs = \$280 weekly. — USD \$7 hourly

Get as many people as you like on any plan!

Updated: 16 Sep 2017. Keywords: lowest, least, smallest, single, part.
 
Answer. You'll likely not need to pay any sales taxes. ...more...

Because Zipier Cloud Co-workers is an overseas service, there's likely:

  • No need to pay sales tax.
  • No need to pay VAT — value added tax.
  • No need to pay GST — goods and services tax.

As part of Zipier's fully inclusive pricing, Zipier takes care of all payroll taxes, profit taxes, import duties and other taxes in Zipier's service center countries.

Consult your accountant to get an answer specific to your situation.

Updated: 12 Sep 2016. Keywords: require, additional, due.
 
Answer. Zipier pays all transaction fees. ...more...

Zipier's rate is fully inclusive. Zipier pays all credit card and PayPal fees. You'll pay only your per hour rate, starting at only USD \$7, with no transaction charges (or other charges) added on top.

Updated: 4 Feb 2017. Keywords: additional, extra, transfer, visa, mastercard, amex.
 
Answer. The time taken to deliver QA or your own specific training package is billed at your normal rate, starting at USD \$7 per hour. ...more...

Zipier's fully inclusive rate starts at only USD \$7 per hour. Simple, predictable, and always the same, no matter which co-worker service you choose. Administrative tasks like recruitment, HR, management, and Zipier's standard internal training are done in the background for you — for FREE.

Updated: 4 Feb 2017. Keywords: lower, price, cut, decrease, practice.
 
 
Answer. You're welcome to arrange for your Cloud Co-workers to wear your companies uniform and to use their webcam when talking to your customers. ...more...

Talk to your service center manager to make arrangements.

Updated: 16 Sep 2017. Keywords: appearance, logo, colors, video, camera, communicate.
 
Answer. Zipier can work with whatever web-based software you provide. ...more...

Zipier can work with whatever web-based software you provide. If you're starting from scratch, Zipier can even recommend a great setup that's free. Zipier recommends:

  • Assistance - personal assistant, data gathering:
  • Live chat:
  • Outbound - tele-sales, surveys, data verification, appointment setting:
    • Talk to us for Zipier's current recommendations.
  • Inbound - call answering, customer service, order taking, tech support:
    • Talk to us for Zipier's current recommendations.
Updated: 24 Jun 2017. Keywords: program, system, setup, install, download.
 
Answer. PCs are protected by resetting each PC back to it's original configuration every time it's restarted. ...more...

Zipier protects it's PCs against viruses and malware by resetting each PC back to it's original configuration every time it's restarted (daily).

In addition, monitoring by Zipier Desktop tracks any visits to black-listed web sites.

Updated: 10 Oct 2016. Keywords: clean, safe, wipe, defend, anti.
 
Answer. Zipier Desktop's screen shot monitoring can be turned off at your request. ...more...

For projects that handle sensitive information, you can request that Zipier Desktop's standard screen shot monitoring software be turned off.

Arrange this with your service center manager.

Updated: 18 Jul 2017. Keywords: secret, secure, private.
 
Answer. Longer breaks, Cloud Co-worker counseling, and other options. ...more...

Some jobs can be very stressful, resulting in higher than average Cloud Co-worker turnover.

Talk to your service center manager if you feel you'll need a plan to reduce Cloud Co-worker burn out.

Options include:

  • Longer unpaid breaks.
  • Paid breaks.
  • Paid group discussions.
  • Cloud Co-worker counseling.
  • Roaming project leaders to take over stressful calls.
  • Additional Cloud Co-worker incentives.
  • etc.
Updated: 18 Jul 2017. Keywords: anxious, shout, abuse, resign, quit, rest, recover.
 
Answer. All Zipier's service centers have a high speed black and white laser printer installed on the network. ...more...

You're welcome to request your Cloud Co-workers be able to print to this printer as part of your work process.

These printers are normally stocked with A4 size paper, but other paper sizes can be arranged.

Zipier participates in full waste paper recycling.

Talk to your service center manager if you require documents to be shredded before recycling.

Color printing isn't available.

Updated: 18 Jul 2017. Keywords: scanner, colour, ink, inkjet.
 
Answer. You're welcome to adopt a 100% paper-free environment for your Cloud Co-worker's work area. ...more...

All of Zipier's own internal departments operate on a paper-free basis, so your Cloud Co-workers are already adapted to it.

Updated: 16 Sep 2017. Keywords: green, friendly, carbon, waste, trash, recycle.
 
Answer. Zipier can provide individual lockers or lockable file cabinets. ...more...

If your project requires somewhere to lock away valuable equipment or sensitive documents, Zipier can provide individual lockers or lockable file cabinets FREE of charge.

Talk to your service center manager to discuss space requirements and key management.

Updated: 18 Jul 2017. Keywords: protect, secure, protect, ensure.
 
Answer. Each Cloud Co-worker has a large 1080p HD monitor setup. ...more...

Zipier ensures that each Cloud Co-worker has a large 1080p HD monitor setup so Cloud Co-workers can work productively. Zipier currently doesn't support a dual monitor setup.

Updated: 12 Sep 2016. Keywords: two, display, big, large, wide.
 
Answer. Try a remote workstation solution like Amazon WorkSpaces. ...more...

All Zipier PCs can easily handle the CPU requirements of normal office or call center workloads for Cloud Co-workers, including telephone calls, screen sharing, and general office software.

If your work requires especially powerful PCs for CPU demanding tasks, you may find that Amazon WorkSpaces aws.amazon.com/workspaces could give you an effective way of having your Cloud Co-workers connected to more powerful computers.

Zipier's service centers are connected with high speed, low latency internet connections allowing solutions like Amazon WorkSpaces to be effective.

Talk to your service center manager if you'd like a demo of this kind of solution.

Updated: 16 Sep 2017. Keywords: ram, memory, high, expensive, virtual, host, daas, desktop, rent, citrix, zero, thin, client.
 
Answer. Chrome is set as the default browser on each PC. ...more...

Chrome is set as the default browser, but Firefox is also installed. LibreOffice (from OpenOffice) is installed, and each Cloud Co-worker has their own Google Docs and Slack accounts.

Talk to your service center manager if you require additional software.

Updated: 18 Jul 2017. Keywords: software, programs, computer, laptop, tablet, os, mac, linux, windows.
 
 
Answer. You're welcome to book a plane ticket to come and visit Zipier's service centers. ...more...

Unannounced visits or inspections are welcome.

Personal visits have many positive effects including better understanding between you and your Cloud Co-workers on how to best deliver your service.

Talk to your service center manager to make arrangements for your visit. Zipier can recommend the best ticket prices and the best places to stay.

It costs less than you'd think — see below:

The Philippines

Updated: 18 Jul 2017. Keywords: travel, inspect, tour.
 
Answer. You can have as much or as little contact as you like. ...more...

  • You can choose to deal with just your service center manager (or project leader) and have your instructions passed on.
  • Or, you can have your chat or video call window open throughout the working day and deal with your Cloud Co-workers directly.
  • Or, anything in-between.

Because all Cloud Co-workers are setup with a large 1080p HD monitor, there's plenty of room on screen for both their work and your preferred communication software. For example:

  1. A two-way Skype video call open throughout their 8 hour shift.
  2. Screen sharing open all day — so you can watch what's being done.

All Cloud Co-workers are trained on how to use:

  • Skype.
  • Google Hangouts.
  • Slack.
  • Gmail.
  • Mikogo (screen sharing).

Your Cloud Co-workers are happy to learn other communication platforms as well.

Updated: 18 Jul 2017. Keywords: communicate, collaborate.
 
Answer. Zipier will email you a weekly report. ...more...

You can log in to Zipier 24/7 to see real-time reports, including attendance, productivity, and call stats. All reports include the option to download to spreadsheet, and filters to highlight a specific date, person, metric, or service.

Also, Zipier will email you a weekly report with a summary of your results, including links to more details.

If you need additional reporting, just let your service center manager know.

Updated: 16 Sep 2017. Keywords: convey, communicate, chart, email, graph, weekly, monthly.
 
Answer. Look at timesheets, call stats, daily activity charts, and random checks. ...more...

You can be sure your Cloud Co-workers are working when they say so by:

  • Looking at timesheets.
  • Looking at call stats.
  • Inspecting daily activity charts.
  • Random checks.

Zipier also requires each Cloud Co-worker to run Zipier Desktop which tracks all mouse and keyboard activity.

Updated: 18 Jul 2017. Keywords: trust, watch, observe, prove, report.
 
 
Answer. You're welcome to require certain calls to be forwarded. ...more...

Provided the phone system you're using has this capability, you're welcome to require certain calls to be forwarded by your Cloud Co-workers to your internal employees.

Updated: 12 Sep 2016. Keywords: transfer, pass, give, connect.
 
Answer. Zipier encourages you to assign additional tasks to be done while Cloud Co-workers are waiting for work. ...more...

Contact your service center manager to give directions on what you'd like done.

Here's some ideas:

  • Responding to support emails.
  • Finding relevant social media inquiries to respond to.
  • Doing research tasks.
  • Making outbound calls.
  • Researching and documenting answers to common questions.
Updated: 18 Jul 2017. Keywords: background, multitask, additional, jobs, busy, idle.
 
Answer. Zipier recommends that you be the one to write your call script, but we're happy to help. ...more...

You know your product best, but you're welcome to work together with one of Zipier's Sales Trainers, to improve your pitch.

Your call script can be improved over time. Zipier provides free storage in an online editor. You can make continuous ongoing improvements to your call script.

By default, your Cloud Co-workers won't have access to change the master copy but they may feed back suggestions for improvements. Once you make an improvement, your changes will immediately show to your Cloud Co-workers on their next call.

Updated: 10 Oct 2016. Keywords: create, edit, objections.
 
Answer. Zipier provides full technical support for FREE. ...more...

Zipier will get you the best possible configuration for your dialing, including help porting numbers, recommendations on software, and advice on settings.

Updated: 12 Sep 2016. Keywords: assist, improve, tweak.
 
Answer. Zipier's default codec is G.722. ...more...

All calls on Zipier Phone System use standard SIP.

G.722 uses not much bandwidth at 80 kbit/s and great audio.

You can also use G.711's PCMU (U.S.) or PCMA (non U.S.) (same bandwidth at 80 kbit/s and acceptable audio).

You can learn more about the bandwidth requirements of these codecs at 3cx.com/blog/docs/bandwidth-utilised-for-voip

Updated: 27 Sep 2016. Keywords: voice, quality, compression, 729, sound, bandwidth, audio, 711, 722, sip.
 
Answer. Unlimited calls to the U.S., UK, Canada, Australia, Ireland, and most other countries is only 1c per minute — on top. ...more...

Calls to premium numbers or other destinations can be arranged. Speak to your service center manager to arrange custom dialing.

Updated: 18 Jul 2017. Keywords: expensive, phone, 800, toll.
 
Answer. Zipier uses only Plantronics Blackwire premium noise-canceling stereo headsets. ...more...

These are designed for all day comfort and the best possible audio, even in a noisy call center environment.

This headset includes:

  • Best-in-class noise-canceling microphone.
  • Durable and comfortable replaceable ear cushions.
  • On cable mute and volume controls.
  • Reversible for left or right microphone placement.

Learn more at plantronics.com/us/product/blackwire-300?skuId=sku6510060

Updated: 18 Jul 2017. Keywords: clear, mic.
 
Answer. Zipier hosts at both Amazon and DigitalOcean. ...more...

Zipier hosts at both Amazon and DigitalOcean. Zipier has many years experience designing, constructing, and operating secure data services.

  • ISO 27001 certified: Zipier's servers are all maintained in ISO 27001 certified hosting centers that have been validated as a Level 1 service provider under the Payment Card Industry (PCI) Data Security Standard (DSS).
  • Dedicated data centers: Zipier has no servers hosted in or anywhere near the service centers. Servers and data are always hosted in dedicated data centers.
  • Military grade perimeter control: Zipier's servers are housed in nondescript facilities, with extensive setback and military grade perimeter control berms as well as other natural boundary protection.
  • Limited physical access: Physical access is strictly controlled both at the perimeter and at building ingress points by professional security guards utilizing video surveillance, state of the art intrusion detection systems, and other electronic means.
  • Two-factor authentication: Authorized employees must pass two-factor authentication no fewer than three times to access data center floors.
  • Visitor escorts: All visitors and contractors are required to present identification and once signed in, are continually escorted by authorized employees.
Updated: 28 Oct 2016. Keywords: data, security, location.
 
Answer. You can make calls to all the worlds phone numbers (about five billion). ...more...

Here's a list of Zipier Phone System's 1c per min. countries.

Rate English speaking Pop.
1c United States 322M
1c United Kingdom 65M
1c Canada 36M
1c Ireland 5M
Rate Non-English speaking Pop.
1c China 1,374M
1c Germany 81M
1c France 65M
1c Italy 61M
1c Netherlands 17M
1c Sweden 10M
1c Denmark 6M
2,042M
Updated: 28 Oct 2016. Keywords: cities, destinations.
 
Answer. Zipier uses only Plantronics Blackwire premium noise-canceling stereo headsets. ...more...

This headset model is the most effective at blocking background sounds, like the voices of others nearby.

Updated: 16 Sep 2017. Keywords: quiet, volume, microphone.
 
Answer. Your Cloud Co-workers will answer your phone calls in exactly the way your require. ...more...

Answering phone calls the way your require is all part of Zipier's standard training package.

Updated: 16 Sep 2017. Keywords: pick, specify, receive.
 
Answer. Zipier doesn't sell or provide leads. ...more...

Zipier can put you in touch with many providers who do.

As a guide:

  • The market price for targeted U.S. business leads is about 11c each (if you buy a quantity of around 3,500).
  • A single outbound caller will call through around 3,500 leads in a month (depending on the number of call backs).

Zipier maintains a list of Zipier's recommended lead suppliers at docs.google.com/spreadsheets/d/1Yjg_gKNyCXRRr1ogpibXHeGgeAxwDxx3oGswXNS2gwc/edit?usp=sharing

If you've got a lead supplier you can recommend, let Zipier know so it can be added to the list.

Once you've got your leads, you can upload them at Project > Leads > Upload.

Updated: 27 Sep 2016. Keywords: numbers, sell, names, phone, list, upload.
 
 
Answer. Your items can be put on the walls of Zipier's service center around your Cloud Co-workers. ...more...

You're welcome to send posters, logos, or other printouts to be put on the walls of Zipier's service center around your Cloud Co-workers.

You can also send files of key information that can be printed and attached to their monitor, or the walls around your Cloud Co-worker's desks for quick reference, such as:

  • Your glossary of keywords.
  • Your company's contact directory.
  • Your office and branch addresses or map.
  • A time zone map.
  • Current discounts or special offers.
  • Anything else you think of.
Updated: 16 Sep 2017. Keywords: wall, decorate, colors, appear, background, signage, attach, branding.
 
Answer. Noise-canceling headsets, large 1080p HD monitors, and an individual semi-open plan desk setup. ...more...

At Zipier, each of your Cloud Co-worker's desks are setup with:

  • Noise-cancelling headsets: Zipier uses only Plantronics Blackwire premium noise-cancelling stereo headsets, designed for all day comfort.
  • Large monitors: Zipier ensures that each Cloud Co-worker has a large 1080p HD monitor setup so they can work productively.
  • Individual desks: Each Cloud Co-worker gets an individual semi-open plan desk setup, giving a sense of community, while helping with concentration.
Updated: 18 Jul 2017. Keywords: cubicle, office, space.
 
Answer. Zipier's service centers are in well connected business parks in the Philippines. ...more...

Service centers in other countries are under review but haven't been announced yet.

Updated: 16 Sep 2017. Keywords: place, facility, location.
 
Answer. Zipier is committed to reducing pollution, improving energy efficiency, and full recycling. ...more...

Zipier is committed to doing its part to care for the environment by:

  • Reducing pollution: Most of Zipier's Cloud Co-workers choose to use car-pooling or public transport options when traveling to and from work, reducing traffic pollution and congestion.
  • Improving energy efficiency: All of Zipier's workstations are fitted with energy efficient PCs and LCD monitors to reduce electricity consumption.
  • Full recycling: All service center waste is separated for recycling.
  • Paper-free: All of Zipier's own internal departments operate on a paper-free basis.
Updated: 10 Oct 2016. Keywords: recycle, trash, rubbish, carbon.
 
Answer. Risk of possible interruptions to your Cloud Co-workers is low. ...more...

Zipier operates it's service centers in the Philippines.

Here is a brief risk analysis on possible interruptions to your Zipier Cloud Co-workers service:

The Philippines

  • Bad weather. Risk = Low: The Philippines has an annual monsoon, but is well prepared as this is an expected yearly occurrence.
  • Flood. Risk = Low: Zipier's service centers are in developed major city business parks that have good drainage.
  • Electrical blackout. Risk = Low: Zipier operates in buildings that have backup generators. Internet routers and infrastructure also have backup generators.
  • Terror attack. Risk = Low: The Philippines has some anti-government groups, but they're a long way (1,500 KM or 2-3 days drive) from Zipier's service centers.
  • Internet outage. Risk = Low: The Philippines has multiple high speed fiber optic submarine cables connecting it to Taiwan, Hong Kong, Singapore, and Guam.
  • War. Risk = Low: The Philippines hasn't been involved in a war since World War II, and has military protection treaties with the U.S.
  • Political unrest. Risk = Low: The Philippines is a peace-loving nation. Both the EDSA Revolution (30 yrs ago) and the Second EDSA Revolution (15 yrs ago) were "bloodless" non-violent protests that led to government reform.
Updated: 10 Oct 2016. Keywords: danger, problem, interruption, warning.
 
Answer. Security guards, employee IDs, ban on USB drives, immediate account closure, daily PC resets, camera surveillance, web site black-listing, activity monitoring, and PCs locked. ...more...

Upon entering a Zipier service center, you'll notice the following security measures:

  • Security guards: All Zipier's service centers have a single point of entry and exit manned by 24/7 full-time professional security guards.
  • Employee IDs: Each Cloud Co-worker must present their photographic employee ID to the security guards.
  • Ban on USB drives: Your Cloud Co-workers aren't allowed to bring USB drives of any kind into the service center.
  • Immediate account closure: When a Cloud Co-worker ends employment with Zipier, accounts are locked immediately.
  • Daily PC resets: PCs are reset back to their original configuration every time they're restarted (daily).
  • Camera surveillance: Every desk is monitored by two remote cameras: one towards the Cloud Co-worker's face, the other looking down on the Cloud Co-worker's desk and seating area.
  • Web site black-listing: Zipier Desktop monitors access to black-listed web sites.
  • Activity monitoring: Keyboard, mouse, telephone, screen shots, foreground applications and web site visits are logged throughout the day by Zipier Desktop.
  • PCs locked: Your Cloud Co-workers are trained to lock their PC whenever they leave their desk. Zipier Desktop monitors PC locking compliance.
Updated: 16 Sep 2017. Keywords: protect, secure, safe.
 
Answer. The Philippines UTC+08:00. ...more...

Whenever Zipier discusses or reports to you, we'll always communicate using your time zone as the base time zone.

Compare today's time at: timeanddate.com/worldclock/meetingtime.html?p1=176&p2=145&p3=179&p4=76&p5=220&p6=137&p7=136&p8=240&p9=22

The Philippines

Zipier's Philippines based service centers are in the UTC+08:00 time zone.

There's no daylight saving adjustments in the Philippines.

Updated: 12 Sep 2016. Keywords: clock, difference, hours, timezone.
 
Answer. High speed internet. ...more...

Zipier connects fault tolerant (two separate providers) high speed internet to each service center.

Latency and bandwidth tests can be arranged through your service center manager.

Updated: 18 Jul 2017. Keywords: broadband, speed, digital.
 
Answer. Your Cloud Co-workers work in Zipier's service centers which are based in the Philippines. ...more...

Zipier currently doesn't operate service centers in other countries, and doesn't employ remote or home-based Cloud Co-workers. All Zipier services are fully managed with top-class office facilities.

Updated: 16 Sep 2017. Keywords: location, source, overseas.
 
 
Answer. Zipier's Cloud Co-workers are available on 10 hours, 20 hours, or as many 40 hours Cloud Co-workers as you like. ...more...

A 37.5 hours a week plan is also available for 24/7 accounts.

Zipier's Cloud Co-workers working on 10 hour or 20 hour plans generally also work for other accounts too. Zipier aims to provide a full standard 40 hour work week for all employees (with overtime when required).

Updated: 16 Sep 2017. Keywords: expect, full-time, break, duration, time.
 
Answer. You're welcome to offer additional direct incentives to your Cloud Co-workers. ...more...

This is optional and is on top of Zipier's fully inclusive rate starting at USD \$7 per hour.

Talk to your service center manager about the best way to deliver your incentives.

Zipier won't take a cut of any additional incentives to your Cloud Co-workers — they'll get the full amount.

Updated: 18 Jul 2017. Keywords: prize, reward, cash, gift, bonus, motivate, encourage.
 
Answer. Your Cloud Co-workers are scheduled to work the hours you request. ...more...

You can request them to work night shifts, public holidays or even weekends. All at the same simple rate.

If a working day falls on a public holiday your Cloud Co-workers get 100% extra pay (double pay) from Zipier at no extra cost to you.

Updated: 5 Aug 2017. Keywords: overtime, evening, morning, time, shift, plan, vacation.
 
Answer. Zipier's Cloud Co-workers mostly earn about double the average full-time pay of others in their community. ...more...

Zipier contributes monthly to social security, medical, and housing funds on behalf of each Cloud Co-worker.

Updated: 12 Sep 2016. Keywords: wage, amount, poor, increase.
 
 
Answer. Yes, but please give Zipier one weeks notice. ...more...

Zipier understands that:

  • Some services have a 10 to 30 day shut-down over Christmas.
  • Some services are seasonal.

Where possible, please time the end date of your service to be on a Friday, Saturday, or Sunday, so your Cloud Co-workers can finish with a full weeks pay.

If you need to put your service on hold for a few weeks, coordinate with your service center manager to help ensure you get the same Cloud Co-workers back — when you're ready to resume.

The more advance notice Zipier has, the better we can run your service, and the happier your Cloud Co-workers will be.

Updated: 18 Jul 2017. Keywords: stop, temporary, break.
 
Answer. It's possible to start your Cloud Co-workers under Zipier, and then transfer them to be employed in your own company. ...more...

Talk to your service center manager to discuss how to make this transition possible.

Updated: 16 Sep 2017. Keywords: move, retain, setup, independent.
 
Answer. You'll be refunded for the hours below your target hours. ...more...

Each project has an agreed weekly target of hours you'll be billed for, usually 10 hours, 20 hours, or as many 40 hours Cloud Co-workers as you like.

Zipier's reports will clearly show you if your project is over or under target hours.

If the hours worked is over/under:

  1. The difference will be rolled-over to your next weeks billing.
  2. Your next week's statement will show a debit/credit adjustment.

Zipier won't charge you for any hours where your Cloud Co-workers:

  • Weren't scheduled due to agreed public holidays in your country.
  • Didn't report for work.
  • Mis-reported hours.
  • Or were found to not be working during the reported hours when work was available.

Project leaders work with each Cloud Co-worker to ensure that quality is monitored on a daily basis.

Updated: 4 Feb 2017. Keywords: return, compensation, goal, achieve.
 
Answer. Additional training, formal warning, or replacement. ...more...

Talk to your dedicated service center manager if one of your Cloud Co-workers isn't working out. You can request:

  • Additional training.
  • Delivery of a formal warning.
  • A replacement Cloud Co-worker.
Updated: 18 Jul 2017. Keywords: fire, cancel, remove, terminate, specification, standard.
 
Answer. You can configure your projects the way you want by moving your Cloud Co-workers. ...more...

If you're running multiple projects with Cloud Co-workers, you're welcome to configure your projects the way you want, including:

  • Requesting a Cloud Co-worker move from one project to another.
  • Requesting a project to grow or shrink its head count.
  • Requesting specific Cloud Co-workers be replaced — if you feel they're not suitable.
Updated: 16 Sep 2017. Keywords: reorganize, transfer, assign.
 
Answer. It's possible to get the same Cloud Co-workers back, but not guaranteed. ...more...

Zipier will make all efforts possible to get you back the same Cloud Co-workers you previously had, but this can't be guaranteed — they may have been reassigned to another account.

Your service center manager remains the same, so you can discuss this before you make any decision.

Updated: 16 Sep 2017. Keywords: retain, continue, keep.
 
Answer. One weeks notice is all Zipier needs. ...more...

Zipier's flexible and friendly. Increase or decrease your headcount to match your business.

Scheduling of your Cloud Co-workers is done on a weekly basis, ending each Sunday. One weeks notice from the ending Sunday is all Zipier needs.

Updated: 12 Sep 2016. Keywords: discontinue, stop, decline, reduce, warning, tell.
 
 
Answer. You'll get \$240 for each friend that continues a weekly plan. ...more...

That's \$240 in cash, regardless of which weekly plan your friend continues with.

Updated: 27 Sep 2016. Keywords: amount, payment, introduction, commission.
 
Answer. There's NO LIMIT. Refer as many friends as you like. You'll get \$240 for each friend. ...more...

Example 1

In May you refer 2 friends. In June you refer 3 friends. In July you refer 4 friends. You'll get:

  • 9 friends x \$240 each.
  • = \$2,160 in cash.

Example 2

You hold a conference of 1,000 attendees. 2% of them continue on a weekly plan. You'll get:

  • 1,000 attendees x 2%.
  • = 20 friends x \$240 each.
  • = \$4,800 in cash.
Updated: 17 Aug 2017. Keywords: maximum, many, much, most.
 
Answer. Sign up, make a promo code, then send it to your friend. ...more...

Getting started is simple:

  1. Sign in to Zipier. (If you don't have a login, just sign up.)
  2. Click "Menu" > "Me".
  3. Click "Refer a friend".
  4. Copy the promo code (or make a new one if you like).
  5. Send your promo code link to your friend.

Your friend will get their first two weeks free on the ten hour plan.

Updated: 29 Sep 2016. Keywords: begin, register.
 
Answer. You'll get the \$240 payout when your friend continues with any weekly plan. ...more...

Unfortunately, there's no payouts for friends that:

  1. Start the free trial, but then...
  2. Don't continue with a weekly plan.

If, months later, your friend eventually goes on a monthly plan, you'll then get your \$240 payout.

Updated: 10 Oct 2016. Keywords: discontinue, stop, refund.
 
Answer. Zipier tracks all sign ups and always pays out honestly and promptly. ...more...

Here's how you know you'll get your payout:

  • Zipier's been in business for over 8+ years.
  • Zipier's a respected company and stands by their reputation.
  • Zipier can provide testimonials of existing clients who've made referrals.
  • Zipier tracks the promo code from the first website visit. Even if your friend takes months to register, you'll still get your payout.
  • Zipier automatically processes payments.
Updated: 2 Feb 2017. Keywords: trust, ensure, confident.
 
Answer. The \$240 'refer a friend' payout is paid in cash to your PayPal account. ...more...

If you've not connected your PayPal account by payout day, we'll email instructions.

Note:

  • Payouts are paid automatically.
  • Payouts are paid on Mondays.
  • The payout is always paid in USD.
  • Zipier pays all transaction fees.
  • You'll get an email notifying you of each payment.
  • You can view a summary of your payouts balance in Zipier at anytime.
Updated: 10 Oct 2016. Keywords: payment, commission, date.
 
Answer. If you hand out your promo code, only you'll get the payout. ...more...

Your employer WON'T get access to see any payouts to your promo codes.

This is a fully private section of Zipier.

Updated: 18 Jul 2017. Keywords: mistake, switch, change.
 
Answer. The \$240 payout is the same regardless of what plan (or service) your friend decides to sign up for. ...more...

If your friend signs up for the:

  • 10 hour plan, you'll get \$240.
  • 20 hour plan, you'll get \$240.
  • 40+ hour plan, you'll get \$240 — it's always the same.
Updated: 4 Feb 2017. Keywords: depend, vary, change, lower.
 
Answer. You'll get \$240 in cash 2-5 weeks after your friend continues on a plan. ...more...

The \$240 payout is paid:

  • After 2 weeks for the 40+ hrs plan. — after billing 80+ hrs.
  • After 3 weeks for the 20 hrs plan. — after billing 60+ hrs.
  • After 5 weeks for the 10 hrs plan. — after billing 50+ hrs.

Example — 30 days to payout

  • Day 1: Your friend tells you they're looking for a personal assistant.
    • That night, you email a promo code link to your friend.
    • Your friend clicks the link and requests the free trial from Zipier.
  • Day 2: Your friend starts the two week free trial.
    • ... two weeks later...
  • Day 16: Your friend likes the service and continues on the 40 hour plan.
    • ... two weeks later...
  • Day 30: \$240 is paid to your PayPal account.
Updated: 14 Feb 2017. Keywords: coupon, voucher, discount, referal, time, payment, delay, introduce.
 
Answer. Zipier tracks all home page visits so your promo code is permanently linked with their visit. ...more...

Zipier tracks the promo code for all home page visits.

The first promo code detected is the one that'll be linked permanently — even if different promo codes are later used.

Even if your friend signs up months later, as long as they're using the same browser, Zipier will still be able to link their sign up with your promo code.

If your friend first visits with no promo code, then later visits with a promo code, Zipier will link the 'first used' promo code.

Updated: 10 Oct 2016. Keywords: match.
 
Answer. The only way to see the two week free trial is to use someone's promo code link. ...more...

Without a promo code link, only the one week free trial is visible — or possibly no free trial at all.

Give your friend your promo code link and they'll see the two week free trial. If you need help, contact support.

Updated: 14 Feb 2017. Keywords: visible, hidden, show, where, 2, discount.
 
Answer. Contact support to get your promo code linked to your friend's sign up. ...more...

We track the promo code from the first visit to our site. Even if your friend takes months to click, you'll still get your payout.

If your friend signs up under the wrong promo code (or no code at all), contact support so your friend's sign up can be linked to your promo code.

When requesting promo code relinking, Zipier may:

  • Ask for proof of when you made the referral — like a copy of your referral email.
  • Confirm the change with the owner of the current promo code.
  • Confirm the promo code existed at time of sign up.
Updated: 15 Sep 2016. Keywords: reassign, assign, connect, mistake, error, miss.
 
Answer. You choose your own promo codes. You can add more with different spelling anytime, as often as you like. ...more...

To see all your promo codes or add more, in Zipier go to: Me > Refer a friend.

You can add more promo codes anytime, but only if no one's taken that spelling yet. It's first in, first served.

Promo codes must be:

  • At least 5 characters.
  • No longer than 12 characters.
  • Only lowercase letters or numbers.
  • No spaces, no punctuation, and no capitals.

Examples

  • www.zipier.com/promo-bigconf2017
  • www.zipier.com/promo-tomstrucks
Updated: 14 Feb 2017. Keywords: reset, alter, multiple, many.
 
Answer. You can have as many promo codes as you like. ...more...

To see all your promo codes or add more, in Zipier go to: Me > Refer a friend.

All promo codes will continue to work forever.

Updated: 14 Feb 2017. Keywords: many, multiple, single.
 
Answer. Signing up under your own promo code isn't allowed. ...more...

It's strictly not allowed to sign up under a promo code that belongs to you — even if it's under a different org or account name.

If detected, the \$240 payout may be disputed with PayPal, which may affect your credit rating.

Updated: 10 Oct 2016. Keywords: fraud, detect.
 
Answer. It's all 100% FREE. Pay nothing to refer a friend, register a promo code, or anything else related to referral setup. ...more...

Zipier doesn't charge for logins, registrations, or any other kind of setup fee. Your friend only pays for their weekly plan. You pay nothing.

Updated: 14 Feb 2017. Keywords: cost, charge.
 
Answer. Sign in to Zipier, then click Me > Refer a friend. ...more...

To make your own promo code:

  1. Sign in to Zipier. (If you don't have a login, just sign up.)
  2. Click "Menu" > "Me".
  3. Click "Refer a friend".
  4. Copy the promo code (or make a new one if you like).
  5. Send your promo code link to your friend.
Updated: 14 Feb 2017. Keywords: create, setup, register.
 
Answer. Promo codes last forever. They never expire. ...more...

Even if your friend finally signs up two years later, you'll still get your \$240 payout.

Updated: 27 Sep 2016. Keywords: .
 
Answer. Twitter, Facebook, blogs, website banner ad, and many more. ...more...

Promote your promo code wherever you like!

You don't have to ask permission. You'll get the \$240 payout for anyone who comes in through your promo code — regardless of the source.

Common examples:

  • Twitter.
  • Facebook.
  • Your blogs.
  • Your email signature.
  • Your website — as a banner ad.
  • Your online forum.
  • Tell attendees of seminars, conferences, meetups, breakfast clubs, expos, etc, you organize.
  • Your Eventbrite or meetup.com group.
  • By direct email to any compliant opt-in list — SPAM ISN'T ALLOWED.

More examples:

  • Your car bumper sticker.
  • The back of your greeting or business card.
  • The local newspaper.
  • Free classified websites.
  • Your weekly podcast.
  • Your YouTube channel.

Updated: 27 Sep 2016. Keywords: .

© 2017 Zipier Ltd. All rights reserved. www.zipier.com/help/Zipier_Cloud_Co-workers/